1. Introduction

This Cookies Policy explains how Alpha Electricals & Plumbing Ltd uses cookies and similar tracking technologies on its website and digital platforms. We are committed to protecting your privacy while providing a secure, reliable, and user-friendly online shopping experience.

By continuing to browse or use our Platform, you consent to the use of cookies in accordance with this Policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences, improve functionality, and provide personalized experiences.

Cookies are not harmful, do not contain viruses, and cannot directly identify you. Instead, they collect data about your browsing behavior and device.

3. Types of Cookies We Use

We use several categories of cookies on our Platform:

a. Strictly Necessary Cookies

• Required for the operation of our website.
• Enable essential features such as shopping carts, secure checkout, and account login.
• Without these cookies, our services may not function properly.

b. Performance and Analytics Cookies

• Collect information about how visitors use our website.
• Help us understand website traffic, page performance, and usage trends.
• Examples include Google Analytics and other analytics tools.
• Data is aggregated and anonymized.

c. Functionality Cookies

• Remember your preferences (e.g., language, region, or delivery options).
• Enhance personalization and improve your browsing experience.

d. Advertising and Targeting Cookies

• Track your browsing activity across websites to deliver relevant advertisements.
• Allow us to measure the effectiveness of marketing campaigns.
• May be set by third-party advertising networks like Google Ads, Meta (Facebook/Instagram), or affiliates.

e. Social Media Cookies

• Enable you to share content through social media platforms.
• Allow login or interaction with your social media accounts.
• Managed by third-party providers (e.g., Facebook, X, LinkedIn, Instagram).

f. Security Cookies

• Help detect fraud, prevent unauthorized access, and enhance platform security.

4. Why We Use Cookies

We use cookies to:

• Ensure the Platform functions smoothly.
• Improve website usability and user experience.
• Analyze website performance and usage.
• Deliver relevant offers, promotions, and advertisements.
• Enable secure transactions and fraud prevention.
• Store customer preferences for faster browsing.

5. Third-Party Cookies

Some cookies on our Platform are set by third parties. For example:

• Analytics providers help us measure traffic and performance.
• Advertising partners deliver personalized ads.
• Social media networks integrate content-sharing tools.

We do not control third-party cookies, and their use is governed by their respective privacy and cookie policies.

6. How Long Do Cookies Stay on Your Device?

• Session cookies: Temporary, deleted once you close your browser.
• Persistent cookies: Remain on your device for a set period or until manually deleted.

Cookie duration varies depending on type and provider (from a few minutes to several years).

7. Your Choices and Cookie Control

You have full control over how cookies are used:

• Browser Settings: Most browsers allow you to block or delete cookies. Check your browser’s help section for instructions.
• Cookie Banner/Consent Tool: Upon first visit, you may choose to “Accept All,” “Reject Non-Essential,” or “Customize Preferences.”
• Opt-Out Tools:
  • Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
  • Network Advertising Initiative: http://optout.networkadvertising.org/
  • Your Online Choices (EU): http://www.youronlinechoices.com/

⚠️ Please note: Disabling cookies may affect your ability to use certain features, such as logging in, adding products to cart, or completing purchases.

8. International Compliance

We comply with global regulations governing the use of cookies, including but not limited to:

• GDPR (EU/EEA) – General Data Protection Regulation.
• PECR (UK) – Privacy and Electronic Communications Regulations.
• CCPA (California, USA) – California Consumer Privacy Act.
• Kenya Data Protection Act (2019) (if applicable regionally).

Our cookie practices are designed to respect user consent and transparency requirements under international law.

9. Updates to This Cookies Policy

We may update this Policy from time to time to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised effective date. Continued use of the Platform signifies your acceptance of the updated Policy.

10. Contact Us

If you have questions about our use of cookies or this Policy, please contact us: